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Policy on Unacceptable Conduct

Under amended SPFL rules regarding ground safety, behaviour at matches, and damage to stadia, each club must ensure that its players, officials, supporters, and any other person exercising a function for or connected with the club do not engage in unacceptable conduct at a stadium on the occasion of an official match. For the avoidance of doubt, this includes all home and away matches played by the club.

For this purpose, unacceptable conduct covers behaviour that is violent and/or disorderly.

Violent conduct includes:

1. Actual, attempted, or threatened physical violence against a person or persons.

2. Intentional damage to property.

Disorderly conduct includes:

Behaviour that stirs up, sustains, or is likely to or designed to stir up or sustain hatred or ill will against a group of persons based on their membership or presumed membership of the following categories, or against an individual presumed to be a member of such a group:

• Gender (male or female)

• Colour, race, nationality, or ethnic or national origin

• Membership of a religious group or a group with a perceived religious affiliation

• Sexual orientation

• Transgender identity

• Disability

 
Additionally, disorderly conduct includes:

• The use of threatening, abusive, or insulting words.

• The display of writing or other visual material that is threatening, abusive, or insulting.

Dundee United FC accepts its responsibility under these rules and will not tolerate any form of unacceptable conduct detailed above.

Any official, employee, or other person connected with the club who engages in such activity will be subject to the club’s internal disciplinary procedures. Any supporter who engages in such activity will be liable for sanctions imposed by the club, which may include withdrawal of their season ticket, exclusion from future matches involving the club, or, in the event of persistent offending, an application being made for a football banning order.

Anti-Racism Policy

This summary is designed to provide clarity to stakeholders, supporters, and everyone connected with Dundee United Football Company Limited (“the Club”) regarding the club’s stance on racial harassment and abuse. It is also designed to promote good relations between persons of different ethnic or national groups and to uphold the good name of Dundee United.

The club condemns racism in any form, either on or off the pitch.

The club aims to create and maintain a working and spectating environment free from racial harassment and abuse. Everyone connected with the club has a responsibility to prevent racial harassment or abuse.

A racist incident is defined by the club as any incident that is perceived to be racist by the victim or any other person. Racial harassment is defined as any verbal, physical, written, or visible abuse based on a person’s race, ethnic background, colour, nationality, language, or cultural background that is considered unwanted, unacceptable, and offensive.

Proven racial harassment or abuse will lead to action being taken against spectators, will be reported to the police, and may result in a lifetime ban from the club. The club will fully support the police in any criminal actions.

All employees have a responsibility to make it clear that such behaviour by anyone connected with the club is unacceptable.

Supporters will also be informed regularly that the club will not tolerate racist taunts and abusive or threatening behaviour and will be encouraged to condemn and report such behaviour.

Any supporters (home or visiting) behaving in this way will be detained by stewards, handed over to the police, and may be arrested. Season ticket holders detained for such a reason face having their season ticket revoked, and all spectators detained in this way face a lifetime ban from the stadium.

Disability Policy

Dundee United Football Company Limited (“the Club”) is committed to ensuring that its disabled supporters and customers have as much access as is reasonably possible to all goods, services, and facilities provided or offered to the public by the club.

The club recognises that not all its facilities are fully accessible to disabled customers and confirms its commitment to making the necessary reasonable adjustments, as outlined by the Equality Act 2010 and its relevant Codes of Practice, to ensure full compliance with legislation.

The club will ensure that all senior managers and appropriate frontline staff are trained in the provisions of the Act, with ongoing training included in staff induction programmes.

The club has appointed a Disability Access Officer to act as an intermediary between disabled supporters and senior management.

The club has a grievance procedure in place and guarantees its disabled customers that any complaints of discrimination will be dealt with promptly under that procedure.

Employees have been informed that any complaints of discrimination under the provisions of the Act are serious matters and will be dealt with under the club’s disciplinary procedures.

Information on Disabled Supporters Attending Tannadice:

Dundee United now offers disability season tickets for both wheelchair users and ambulant fans. To qualify, applicants must receive DLA/PIP at either medium (ambulant renewals) or high level (new applicants). To apply or for further details, please contact Moira Hughes in the DUFC ticket office on (01382) 833166 (option 1) or email moira.hughes@dundeeunitedfc.co.uk.

Wheelchair capacity:

• 16 wheelchair spaces in the George Fox Stand Lower.

• 11 wheelchair spaces in the Eddie Thompson Stand.

Both stands are currently full, with a waiting list. Those wishing to attend an occasional game should apply in advance to ensure appropriate admittance.

The disability season ticket entitles the holder to all home league matches at The CalForth Construction Arena at Tannadice Park. When a personal assistant is required, their entrance cost is included in the ticket price.

Visually impaired supporters can be accommodated in the lower tier of the George Fox Stand, where they receive access to match commentary through headphones. This service is provided by the Dundee Blind and Partially Sighted Society (tel: 01382 227101)—supporters should liaise with this organisation first.

Access:

• Wheelchair users in the George Fox Stand enter via the designated doors at either end of the stand.

• Wheelchair users in the Eddie Thompson Stand should use the ramp at the rear of the stand.

• West Stand access is via Gate R, situated on Sandeman Street adjacent to the turnstiles.

Parking:

There are 12 non-bookable disabled parking spaces located:

• On the east side of North Isla Street (between Tannadice Street and Fairbairn Street).

• On the south kerb of Sandeman Street (between the east end of the George Fox Stand and Arklay Street).

Disabled Away Supporters at Tannadice

For smaller games, there are four wheelchair spaces between the Fair Play and West Stand.

For larger games, when the away support is allocated in the West Stand, there are 12 wheelchair spaces.

Disabled away supporters should contact their own club to purchase tickets for the game.

Access:

• Smaller games: Enter via Gate K on Tannadice Street, adjacent to the Fair Play Stand.

• For larger games: Enter via Gate R on Sandeman Street.

Parking:

As per home supporters. Away supporters should book via their club’s Ticket Office/Disability Access Officer.

United Supporters Attending Away Grounds

Disabled United supporters wishing to attend an away match should contact Moira Hughes at the earliest opportunity on (01382) 833166 (option 1).

As individual SPFL clubs have their own arrangements for disabled away supporters, please visit their websites for further information or contact Moira at moira.hughes@dundeeunitedfc.co.uk.

Latest update: February 2025.

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